344
Leads in 30 days
$218K
Quoted pipeline in 30 days
59%
Email capture rate
$1,316
Average quote value
Company
A large national plastics supplier serving trade and retail customers across Australia. Name withheld on request.
Engagement
3-week deployment of a custom AI sales agent embedded on the supplier's website, handling product enquiries, real-time cut-to-size pricing, and 24/7 lead capture.
The Problem
Of the sales team's day was consumed by manual quoting — repetitive product and pricing enquiries that left no capacity for relationship-building or higher-value sales activity.
Customers waited 2–4 hours for simple cut-to-size quotes. What could be answered in seconds was taking half a day, generating frustration and lost sales.
After-hours enquiries were lost entirely. Customers visiting the website outside business hours had no way to get a quote or capture their enquiry. No follow-up, no contact captured — pure missed revenue.
The Solution
Saabai deployed Rex, a custom AI sales agent trained on the supplier's full product catalogue, pricing tables, and cut-to-size calculation logic. Embedded directly on the website via a small widget, Rex handles every product and pricing enquiry in real time.
Customers ask about products, dimensions, materials, and availability in natural language. Rex answers instantly with accurate, up-to-date information drawn from the supplier's product catalogue and knowledge base.
Rex calculates cut-to-size pricing in real time using live WooCommerce data. What previously took a salesperson 15 minutes of manual calculation now happens in seconds. Complex orders with pricing variations are handled instantly.
Every interaction captures the customer's email (59% capture rate). Leads are emailed to the sales team with full context — what was discussed, what was quoted, and the customer's intent. Complex orders are handed off with no repeated questions.
The Results
Lead Volume
Leads captured in the first 30 days of Rex going live. These are qualified enquiries, not spam — every lead engaged with Rex about a genuine product or pricing need. Previously, the majority of these would have been hours-long turnaround or lost after hours.
Quoted Pipeline
Total quoted pipeline generated in 30 days. Every quote represents real-time pricing calculated by Rex and presented to the customer during the conversation. The sales team receives the full context — no manual re-entry, no lost details.
Email Capture
59% of all Rex conversations resulted in email capture, building a growing database of engaged, in-market prospects. Every captured lead enters an automated follow-up sequence, ensuring no enquiry goes cold even if the customer doesn't convert immediately.
Average Quote
Average quote value across all Rex-generated leads. At 344 leads, the implied addressable pipeline at average quote is over $450K — and that's before factoring in repeat trade customers who now use Rex as their primary quoting channel.
Seconds
Quotes delivered instantly, replacing 2–4 hour wait times
40%
Of enquiries fully resolved without any team involvement
24/7
After-hours capture — zero lost enquiries
“Rex handles the quoting work our team was doing manually all day. They're actually selling now instead of answering the same questions. And the after-hours enquiries — we were just losing those before. The numbers speak for themselves.”
Operations Manager, National Plastics Supplier
Is Your Business Losing Revenue to Manual Processes?
The same approach that recovered 60% of a sales team's day can work for your business. Start with a Saabai Blueprint. Plans start at $497, credited if you book a build within 30 days.
No pitch, no invoice, no follow-up pressure. If we're not a good fit, we'll tell you.