Honest Answers · No Buzzwords · No Sales Spin
Everything you want to know about websites, AI and automation for Australian small businesses, answered plainly. Care plans from $100 a month, Blueprint AI audits from $497, and a free AI score to start.
If your question isn't here, book a free strategy call. We're happy to talk through the specifics of your business.
The Basics
In plain terms: software that does the repetitive, rules-based work your team currently does by hand. Think automatically sending follow-up emails, pulling data from one system into another, answering routine client questions at 11pm, or generating that weekly report nobody enjoys building. We design the systems; they run themselves.
This is almost exclusively for non-tech businesses. Tradies, clinics, studios, agencies, retailers and local service businesses across Australia. These are exactly who we work with. Your team doesn't need to understand how any of it works. You just get the time back.
No. We deliberately avoid the big-bang, rip-and-replace approach. We identify the highest-impact workflows, automate those first, and you start seeing results within weeks, not after a 12-month implementation programme. If something isn't working, we iterate quickly rather than defending a rigid plan.
Most automation providers sell you a platform and leave you to figure it out. We design and build the actual systems for you, tailored to how your business operates, not a generic template. We also stay involved after deployment. If a workflow drifts or breaks, that's our problem to fix. You shouldn't need an internal IT team to keep your automations running.
That's rarely the goal, and frankly not what our clients want. The aim is to remove the low-value, repetitive work that drains your team's time, so your people can focus on the work that actually requires their expertise. Most businesses that automate well find their team becomes more effective, not redundant.
Cost & Timeline
A Saabai Blueprint is optional. It is a fixed-price plan: Starter $497, Pro $1,497 or Business $3,500. Website care plans are sold on their own, from $2,000 plus $100 a month. If you book a build within 30 days of receiving the Blueprint, the fee comes off that build invoice. The credit does not cover care plans or monthly fees. Custom work is quoted to the job. The free AI Readiness Score takes about 3 minutes. See the Blueprint page for what is included at each tier.
We establish baseline metrics before we build: hours spent on a given task, response times, lead conversion rates, cost per outcome. After deployment, we track against those baselines so you can see exactly what's changed. Use our free calculator to get a rough estimate of what manual work is currently costing your business before we even speak.
Simple automations can go live in one to two weeks. More complex multi-system workflows typically take four to six weeks from design to deployment. We move fast, but not at the expense of building it properly the first time.
Yes. Most automation systems have ongoing running costs (software subscriptions, API usage, hosting). We also offer optional monthly optimisation retainers. We set out those ongoing costs before we start. Retainer prices are not published.
If we have not started your analysis, we will refund you in full. We do not pressure anyone into a build after the Blueprint. If the Blueprint shows there is nothing high-impact worth automating, we will tell you.
Technical & Integration
Almost certainly yes. We build on top of the tools you already have: your CRM, email platform, practice management software, calendar, documents. You shouldn't have to rip anything out. If a tool has an API (or even just a web interface), we can typically automate around it.
That's the whole point. If your team needs to understand how it works to get value from it, we haven't built it well enough. The systems we design are meant to be invisible. They just run. If something does need manual input, it's designed to be as simple as filling in a form.
That's actually the sensible approach. Starting with one high-impact workflow means you see results quickly, build confidence in the system, and understand what good automation looks like for your business before expanding. We regularly start narrow and grow from there.
Usually because the previous attempt was a generic off-the-shelf tool that wasn't designed around how your business actually operates. Or it got set up, nobody maintained it, it broke, and everyone quietly went back to doing it manually. We build custom systems and stay involved post-launch. Ongoing maintenance is part of the deal, not an afterthought.
Is This for My Business?
Usually a website that answers enquiries and keeps a log of the chat after hours. Quoting from your own price list is custom work, scoped and quoted, not part of the website plans. Follow-up and invoice reminders are quoted separately. Most tradies and service businesses start with a website care plan from $100 a month or a Saabai Blueprint from $497.
Enquiries. An AI agent on your site can answer common questions at any hour and keeps a log of the chat. Booking is on Growth and Signature, not on every plan. Reminders are quoted separately, or they come from your own booking tool. Pair the chat with a care plan so your site stays fast and found.
Lead qualification. An AI system can answer new enquiries at any hour, ask qualifying questions, and pass serious buyers and sellers to your agents. Inspection reminders, appraisal follow-up and listing updates are quoted separately.
We design with data handling in mind from the start and only connect the tools you approve. Your requirements are discussed upfront and the setup is built around them. Most of what we automate is enquiries, follow-up and scheduling, not sensitive records. We're happy to walk through specifics on a call.
Usually the opposite. When you're the one doing the admin, every hour saved is your hour. Start with the free AI score at saabai.ai/score, it takes a few minutes and tells you whether a Blueprint is worth it before you spend a cent.
Yes, and it's one of the most immediate ROI cases we see. Product businesses with high enquiry volume are losing leads every hour they can't respond instantly. We build AI agents that handle product questions, custom quoting, order lookups and lead capture 24/7. A national plastics supplier is currently running one of these in production.
Working With Us
It's a 30-minute working conversation, not a sales presentation. We'll ask about your current workflows, where your team's time goes, and what's most frustrating to operate. By the end, you'll have a rough map of where automation could have the biggest impact in your business. You'll leave with something useful regardless of whether we work together.
Yes, genuinely free. No invoice, no follow-up pressure, no "free call" that turns into a two-hour pitch. The only catch: we only take it if we think there's a real opportunity to help. If your operation isn't a good fit for what we do, we'll tell you on the call.
We offer monthly optimisation retainers that include performance monitoring, workflow refinements, and proactive improvements as your business evolves. Outside of that, we're available when things need attention. You won't be left with a system and a phone number that goes to voicemail.
Book a free 30-minute strategy call. We'll spend the time understanding your operation and identifying where automation can have the biggest impact. From there, if it makes sense to work together, we'll put together a proposal. No commitment required to have the first conversation.
Care plans, ownership and data
You can cancel a care plan at any time by emailing hello@saabai.ai. Cancellation takes effect at the end of the period you have already paid for, and we do not give part-month refunds unless the law requires it.
Basic websites take about 1 week, mid-tier websites about 2 weeks, and custom builds generally up to 4 weeks, depending on complexity. The timeline starts once we have your content and you have signed off on the design. Simple automations can go live in one to two weeks. More complex multi-system workflows typically take four to six weeks from design to deployment. A Starter Blueprint is delivered within 48 hours. Pro is 3 business days and Business is 2 to 3 weeks.
You own the content, logos and photos you give us. If you cancel your care plan, the site stays live until the end of the billing period you have already paid for, and hosting stops after that. A domain registered in your name stays yours. If Saabai registered it for you, email hello@saabai.ai and we transfer it to you free of charge. You then pay the registrar's renewal fees.
Presence, Growth and Signature include hosting, security, updates and a trained enquiry chatbot. Fixes are included at no extra charge, plus small edits on a fair-use basis. Work outside the list for your tier is quoted before we start.
Messages typed into a Saabai chatbot are sent to an external AI provider to write the reply. The privacy policy names those providers. Some chats are processed in China. Chat transcripts are stored with our database provider Supabase in Tokyo, Japan, and a scheduled task deletes those chat logs after 90 days. Chat IP addresses are kept briefly in Upstash Redis for abuse protection. A short-window record expires after 11 minutes, and a daily record expires after 26 hours. Our host Vercel keeps standard server logs. Serverless functions run in Sydney. That does not mean every chat stays in Australia.
Still Have Questions?
A free 30-minute strategy call is the fastest way to understand what automation could look like in your business.
Book Your Free Strategy CallNo obligation. No jargon. Just a clear picture of what's possible.