Case Studies
These aren't projections. They're outcomes from businesses that deployed Saabai AI agents and measured the difference — in hours recovered, leads converted, and revenue captured after hours.
Specialist ATO dispute and tax law firm — Brisbane
The Problem
After-hours client enquiries sat untouched until the next business day — a 2–14 hour window where stressed ATO dispute clients were left wondering if anyone was there.
Fee earners were manually qualifying every initial enquiry before deciding whether it was worth their time. Two paralegals were each spending around 6 hours per week on intake coordination alone.
The Solution — “Lex”
Saabai deployed “Lex” — an AI intake agent that handles all incoming enquiries 24/7, qualifies the matter type, and captures key details before a human is ever involved.
Urgent ATO dispute cases are routed immediately. Non-urgent matters enter an automated follow-up sequence, ensuring nothing falls through the cracks regardless of when it arrives.
90s
100% of enquiries responded to within 90 seconds — previously 2–14 hours
12 hrs
Per week recovered across the intake team — returned to billable work
3x
Increase in qualified matters converted from first contact
3 wks
From kickoff to Lex handling live enquiries in production
“The clients calling about ATO disputes are stressed. They want to know someone's there. Lex answers that in 90 seconds, any time of day. The difference it's made to our conversion rate has been significant.”
— Principal, Tributum Law
Large national plastics supplier (name withheld on request) — trade and retail customers across Australia
The Problem
The sales team was overwhelmed with repetitive product and pricing enquiries. Customers waited hours for simple cut-to-size quotes. After-hours enquiries were lost entirely.
More than 60% of the team's day was consumed by quote requests — leaving no capacity to build relationships with trade accounts or focus on higher-value sales activity.
The Solution — “Rex”
Saabai deployed “Rex” — an AI sales agent that handles product enquiries, calculates cut-to-size pricing in real time, and captures leads directly on the supplier's website.
Complex orders are handed off to the sales team with full context already captured — no repeated questions, no manual re-entry. Rex runs 24/7, so after-hours enquiries are quoted and captured automatically.
Seconds
Quotes delivered instantly — previously 2–4 hours per request
40%
Of inbound enquiries fully resolved without any team involvement
24/7
After-hours enquiries now captured and quoted automatically — zero lost
3 wks
From kickoff to Rex handling live product and pricing enquiries
“Rex handles the quoting work our team was doing manually all day. They're actually selling now instead of answering the same questions. And the after-hours enquiries — we were just losing those before.”
— Operations Manager, National Plastics Supplier
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